At That Face Place, we strive to ensure your complete satisfaction with our skincare products. Please review our refund policy below to understand your options should you need to return an item.

1. Eligibility for Refunds

• Unused Products: Products must be in their original, unused, and unopened condition.
• Original Packaging: Products must be returned in their original packaging.
• Time Frame: Refund requests must be made within 30 days of the purchase date.

2. Non-Refundable Items

• Opened or Used Products: We cannot accept returns for products that have been opened or used.
• Sale Items: Items purchased on sale are final and cannot be refunded.

3. How to Request a Refund

1. Contact Us: Email us at info@thatfaceplace.com.au with your order number and the reason for your return.
2. Return Approval: Our team will review your request and, if approved, will provide you with return instructions.
3. Ship Your Return: Securely pack the items and include your order number and reason for return. Ship the package to the address provided in the return instructions.

4. Processing Your Refund

• Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria.
• Refund Issuance: If the return is approved, we will process your refund to the original method of payment. Please allow 5-7 business days for the refund to appear on your statement.
• Shipping Costs: Original shipping costs are non-refundable. The customer is responsible for return shipping costs unless the return is due to an error on our part.

5. Exchanges

If you received a damaged or defective product, please contact us immediately at info@thatfaceplace.com.au so we can arrange for a replacement.

6. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at info@thatfaceplace.com.au. We are here to help!

Thank you for shopping with That Face Place. We value your business and are committed to providing you with the best possible experience.